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Version 2.0, September 2015
These Content Guidelines govern the content contributed by owners, property managers, guests and other users of Vacasa Travel Agent Portal’s website(s), apps or other platforms (each a “User”). Vacasa Travel Agent Portal reserves the right to remove any content that does not meet these Content Guidelines. Guest reviews, owner or property manager responses and any other content submitted by a User reflect only the subjective opinions of the User who posts the content and do not constitute the opinions of Vacasa Travel Agent Portal. Vacasa Travel Agent Portal does not endorse any content. Vacasa Travel Agent Portal has no independent knowledge of and therefore expresses no opinion regarding the accuracy of the content provided by Users. Capitalized terms not defined in these Content Guidelines shall have the meanings set forth in Vacasa Travel Agent Portal, Inc.’s General Terms and Conditions.
No User of the Vacasa Travel Agent Portal Platform may contribute content (including, but not limited to property listings, reviews and responses) that violates the following guidelines:
· The content must be directly related to its purpose. Examples include:
o Property descriptions related to the applicable property, including information that would be useful to a guest or prospective guest; and
o Property reviews related to a guest’s experience renting the property, which will typically focus on the stay but may address other factors relating to the rental process such as inquiries or bookings.
· Content posted in a forum must be relevant to the purpose of the forum and its discussion.
· The content must not infringe or misappropriate anyone’s rights, violate the law or otherwise be inappropriate. Examples include:
o Personal information that can be used to identify or contact any person;
o Promotional content that promotes other websites, businesses, services or products unaffiliated with the Vacasa Travel Agent Portal; and
o Content that is obscene, abusive, discriminatory or illegal.
· Property reviews and responses to review should not disclose the physical location of the property or the rates charged by the owner or property manager.
· Listings and reviews should be objective and accurate.
· Users who post content must have, and represent and warrant to Vacasa Travel Agent Portal that they do have, all legal rights to post the content.
· Users cannot post a review or a response to a review for the purpose of trying to force an owner or property manager or guest to do something that the User wants him or her to do. The reviews are for the benefit of future travelers, not to allow one party to threaten the other.
To review a property, a User must meet the following requirements:
· The User must be able to provide evidence that he or she stayed at the property displayed on the listing (which must be the same property being reviewed).
· The User must validate his or her identity or email as requested when submitting the review. A review may be written by any member of the rental party.
· Only one member of the rental party for any one stay at a property may write a review.
· The User may not own or manage the property.
· The review must be submitted within one year of the date of stay.
Users may contact Vacasa Travel Agent Portal at touroperators@vacasa.com if they wish to update or remove their review. Please note that Vacasa Travel Agent Portal can only send Users a link to update the review or Vacasa Travel Agent Portal can remove it so that a new review can be resubmitted. Vacasa Travel Agent Portal is not able to make changes (such as editing words or changing the star rating) on a User’s behalf.
Please note that the content of a review could subject a User to liability if a person or business feels it is defamatory or damages its reputation.
In the event of legal action pertaining to User contributed content, Vacasa Travel Agent Portal will remove the content, provided that appropriate documentation is provided. Content removed by Vacasa Travel Agent Portal may be restored if the matter is resolved against the complaining party. Users should Contact Vacasa Travel Agent Portal at touroperators@vacasa.com if they have commenced such a legal action and want to request that Vacasa Travel Agent Portal remove the User contributed content.
If Users see a review or response that does not conform to the above Content Guidelines, Users should contact Vacasa Travel Agent Portal at touroperators@vacasa.com. Vacasa Travel Agent Portal will investigate reported abuse and immediately remove reviews or responses that Vacasa Travel Agent Portal finds are in violation of these Content Guidelines.
These Content Guidelines may be amended by Vacasa Travel Agent Portal without notice and were last amended on September 17, 2015.
Vacasa Travel Agent Portal General Terms and Conditions
(Suppliers)
Version 2.0, September 2015
These general terms and conditions (“General Terms”) apply to any access to and use by a property manager, owner, distributor or aggregator of vacation rental properties (“you” or “Supplier”) of Vacasa Travel Agent Portal, Inc.’s (“Vacasa Travel Agent Portal,” “ we” or “us) proprietary technology platform through which we display and offer certain vacation rental properties for booking, as well as provide onward distribution, payment processing and related services as described in this document (our “Services”) (the General Terms and all terms and conditions incorporated by reference herein, together, the “Agreement”).
PLEASE READ THESE TERMS CAREFULLY BEFORE CLICKING “I ACCEPT” . They constitute a legally binding agreement between you and us.
1. DEFINITIONS. In addition to terms defined elsewhere in this Agreement, the following capitalized terms will have the following meanings:
(a) “Additional Fees and Charges” means any mandatory fees and charges a Guest must pay to stay at the Property such as resort fees, porterage, services fees and the like. Additional Fees and Charges exclude Taxes, which are treated separately. All Additional Fees and Charges must either be included in the Rate or provided separately.
(b) “Vacasa Travel Agent Portal Platform” means our proprietary technology platform used to deliver the Services, including any website(s), apps, APIs, tools, code and associated hardware used for that purpose;
(c) “Channel Distribution Services” means those Services we provide when you do not have a direct contractual relationship with the applicable Channel Partner, including the distribution of Property Content to the selected Channel Partner;
(d) “Channel Partner” means a third-party with whom we have a contractual relationship for the advertisement, promotion and distribution of vacation rental properties;
(e) “Commission” means the per-transaction fee you owe us and our Channel Partners when a Guest makes a reservation for a Property, whether you are the merchant of record for the transaction or otherwise.
(f) “Confidential Information” means any non-public information in any medium or format, whether marked “Confidential” or otherwise, of or about a party which that party provides to the other or to which the other has access under or in connection with this Agreement. Confidential Information specifically includes Personal Information provided by one party to the other, the terms and conditions of this Agreement, trade secrets, any non-public business, financial, marketing or related information and any information that a reasonable party in the receiving party’s position is to be treated confidentially. Confidential Information excludes information (i) is or becomes publicly available through no act or omission on the part of the receiving party, (ii) was possessed by the receiving party prior to the date of this Agreement, or (iii) is disclosed to the receiving party by a third party without any restrictions on its disclosure.
(g) “Connectivity Services” means those Services we provide when (i) you have a direct contractual relationship with the applicable Channel Partner permitting us to provide Property Content as set forth herein; and (ii) we act solely as a technological intermediary with Channel Partners with regard to such Property Content.
(h) “Direct Debit” means the method of payment where you give instructions to your bank to authorize us to collect amounts you owe under this Agreement directly from your designated bank account;
(i) “Claims” means any claim, cause of action, suit, proceeding, demand, or governmental investigation;
(j) “Guest” means the end consumer of a Property;
(k) “Guest Reservation” means the binding contract created between you and the Guest when a Guest books a reservation at a Property;
(l) “Intellectual Property Right” means any patent, copyright, invention, database rights, design right, registered design, trade mark, trade name, brand, logos, service mark, know-how, utility model, unregistered design or, where relevant, any application for any such right, know-how, trade or business name, domain name (under whatever extension, e.g. .com, .nl, .fr, .eu, etc.) or other similar right or obligation whether registered or unregistered or other industrial or intellectual property right subsisting in any territory or jurisdiction in the world;
(m) “Laws” means all international, national, provincial, state and local laws, rules, regulations, statutes, orders, ordinances, court or agency decisions or similar acts of governmental authority;
(n) “Listing” means a discrete portion of Property Content relating to a single Property as displayed or distributed via the Booking Platform;
(o) “Losses” means any damages, losses, liabilities, fees, fines, penalties, costs and expenses, including reasonable attorneys’ fees;
(p) “Personal Information” means any information that is capable of identifying or locating a natural individual, including such individual’s payment card number, first and last name, and physical address
(q) “Platform” means any or all of the following offered or made available by a third-party or by you: website(s), apps, tools, software-as-a-service and related software and hardware technology;
(r) “Property” means the vacation rental property, or portion of it, that you make available to us via your PMS so we can perform the Services;
(s) “Property Content” means information and other content about and relating to the Property, its amenities and services, which must include, for all Properties, the following: Rate details, Taxes (if not included in the Rate), Additional Fees and Charges, availability, cancellation and no-show policies, other policies and restrictions applicable to Guests and the Property and all material defects or conditions of the Property. The Property Content may not contain any telephone or fax numbers or email (including skype) address or Platform link or identifier (including Twitter® and Facebook®), with direct references to you or any third-party (including Channel Partners) or yours or a third-party’s Platforms;
(t) “Property Management Software” or “PMS” means the software that you use to facilitate the management of Properties and provide the Property Content to us. Unless you and we have made separate arrangements, you must select a PMS from the drop-down list before accessing our Services;
(u) “Rate” means the rate loaded into the PMS that you make available to us for a one-night stay at the Property;
(v) “Sell Rate” means the total amount charged to the Guest or distributed to the Channel Partner (as applicable), including all Taxes and Additional Fees and Charges; and
(w) “Taxes” means all taxes, levies, charges or other fees assessed by any governmental authority on or in connection with the transactions contemplated by this Agreement, excluding any such taxes, levies, charges or other fees assessed solely on our income.
2. ACCOUNT SETUP; SELECTION, REMOVAL AND ADDITION OF CHANNEL PARTNERS.
(a) Account Setup. You are required to provide us with certain registration information and to select a password before accessing these Terms. This registration information is used to create your Vacasa Travel Agent Portal Platform account (“Account”). You are solely responsible for maintaining accurate and up to date contact information and for otherwise updating and maintaining the details of your Account. In addition, you will be responsible and liable for any activities undertaken in connection with your Account, whether authorized by you or not. Please keep your password confidential; this is your responsibility and not ours. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in writing so the Account can be suspended and/or you can select another password.
(b) Selection of Channel Partners. You are also required to select those Channel Partners to whom you would like us to distribute your Property Content or in connection with whom you would otherwise like to receive certain Services. The Channel Partners you select will determine the type of Services we provide and, within the subset of selected Channel Partners, the Channel Partners to whom we will distribute Property Content in accordance with our agreements with those Channel Partners.
(c) Channel Partner Terms and Conditions. You are also required to make certain representations about (i) your agreement(s) with Channel Partners and/or (ii) your agreement to and acceptance of applicable Channel Partners’ terms and conditions. Please note that to the extent there is a conflict between any Channel Manager’s terms and conditions and this Agreement the most stringent and restrictive terms will be considered binding on you.
(d) Adding and Removing Channel Partners. You may add or remove Channel Partners at any time via the Vacasa Travel Agent Portal Platform. We will make commercially reasonable efforts to respond to these changes in a timely manner.
(e) Automatic Addition of Channel Partners. If a new Channel Partner is made available by us and you are eligible to have your Property Content distributed to that Channel Partner based on the parameters you selected at registration, we will automatically add that Channel Partner to your Account. You may remove that Channel Partner at any time by the same method described in the previous section.
(f) No Liability. For clarity, we undertake no liability, and specifically disclaim all liability, for the acts or omissions of Channel Partners, including their use of or failure to use the Property Content.
3. LICENSE TO Vacasa Travel Agent Portal PLATFORM.
(a) Scope of License. We grant you a limited, revocable, worldwide, non-transferable, non-sublicensable right and license to access and use the Vacasa Travel Agent Portal Platform to (a) transmit, update, remove, modify and otherwise manage Property Content; (b) receive information from us; and (c) if select, add or remove Channel Partners who will receive Property Content from us. All Intellectual Property Rights not granted to you in this Agreement are retained by us, including to the Vacasa Travel Agent Portal Platform.
(b) Content Guidelines. In addition to the requirements set forth in this Agreement, including the requirement to update Property Content to maintain its accuracy, all Property Content and any other content, messages, or data that you upload to or transmit via the Vacasa Travel Agent Portal Platform must comply with our Content Guidelines, which Content Guidelines are incorporated into this Agreement by reference.
(c) Suspension. We may, at any time and without notice to you or the requirement to pay any Losses, suspend your access to the Vacasa Travel Agent Portal Platform if we believe, in our sole discretion, that you have violated this Agreement, including by providing Property Content that does not comply with the requirements set forth herein or if we determine that the Vacasa Travel Agent Portal Platform, Property Content, any content or property of our other customers and clients, or any individuals is or are at risk. We may also suspend access if required to do so by our third-party hosting provider or as otherwise required by applicable Law. This suspension right is in addition to any other rights or remedies we may have under this Agreement or applicable Law.
(d) No Sale or Rental of Property. You specifically acknowledge and agree that at no point under this Agreement do we or will we be considered to purchase, rent or otherwise take title to any Properties. We are solely a technology provider, assisting you in the offering for rent or sale, display, marketing, promotion and distribution of Properties. We are not Guests.
4. AUTHORIZED AGENT OF OWNER. If you are not the owner of the Property, as you indicated when you created your Account, you represent and warrant to us that you are authorized to undertake the obligations set forth in this Agreement on the Property owner’s behalf. For purposes of this Agreement, “you” will also mean the owner of any Property on whose behalf you are acting, as well as the entity or company agreeing to this Agreement. If you are not the owner of the Property, you further agree that you and the Property’s owner will be jointly and severally liable hereunder.
5. PROPERTY CONTENT.
(a) General Obligations; Scope of License. You will provide Property Content to us through your PMS in accordance with the formatting and standards provided by us, including standards provided via the Vacasa Travel Agent Portal Platform. You grant us a worldwide, royalty-free right to use, copy, sublicense, display, exhibit, edit and translate the Property Content or portions of it as we consider necessary to fulfill our obligations to you and to market, advertise, distribute and promote the Property including, if applicable via websites owned or operated by us or on our behalf. Our right to use the Property Content also includes a right to make modifications (i) as necessary for technical or formatting purposes; (ii) to correct obvious minor errors, such as typographical errors; or (iii) if we learn that certain portions of the Property Content are inaccurate. Otherwise, we will display the Property Content exactly as you provide it. You will retain all Intellectual Property Rights in the Property Content, except for the license granted in this section; provided, however, that if we translate Property Content, we will own all Intellectual Property Rights in the translations (excluding any such rights vesting in the original Property Content).
(b) Keyword Bidding. The above license includes the right for us to use your trademarks and/or trade names provided as part of the Property Content in any sponsored or paid search engine or metasearch advertising, including bidding on or attempting to bid on such trademarks and trade names as keywords, Adwords or similar terms in any such advertising without your additional consent.
(c) Sublicenses. Please note that, depending on the Services you have selected, we may sublicense the rights in the Property Content to Channel Partners via connection to their Platforms. As indicated above, we are not responsible or liable for, and disclaim all responsibility and liability for, the acts or omissions of any such Channel Partners, including their modification or use of the Property Content
(d) Property Content Warranty. You represent and warrant that (i) the Property Content will at all times be true, accurate and complete; (ii) the Property Content will comply with all applicable Laws, including Laws governing truth-in-advertising and Laws prohibiting the infringement or misappropriation of Intellectual Property Rights; and (iii) you have all rights, licenses and permissions necessary to supply all Property Content, including licenses from Property Content creators such as photographers.
(e) Travel Warnings; Changes in Property Condition. You are solely responsible for complying with the above warranty and, without limiting it, you agree to immediately inform us of any (i) applicable travel warnings and restrictions to or from the Property and its environs; and (ii) events or occurrences taking place on or near the Property that are likely to affect a Guest’s desire to book there or the Guest’s experience during his or her stay. Events like this include renovation or construction, citywide events creating traffic difficulties, and related matters.
(f) Updating Property Content. You will periodically review Property Content throughout this Agreement and will update Property Content on a daily basis (or such more frequent basis as may be required to make sure it is accurate, complete and complies with the above warranty). You may make changes to Property Content via your PMS or the Vacasa Travel Agent Portal Platform at any time, which may include adding or removing Listings and increasing or decreasing Rates, as long as you do not violate this Agreement in doing so, including your parity obligations set forth below. Unless otherwise agreed to by us in writing, you are solely responsible for making all updates to the Property Content.
(g) Changes and Updates to PMS. If you change PMSs during the Agreement, we will continue to provide Services to you in accordance with this Agreement if that PMS is supported by us at the time you change. In addition, you must receive and install all required updates, new versions, bug fixes, patches or related code of any existing PMS as they are released by the licensors. If you do not remain current with your existing PMS or if you change to a PMS that we do not support, this Agreement will automatically terminate and you will be required to pay the Early Termination Fee set forth below.
(h) Disclaimer of Liability. We may, but are not required to, monitor Property Content. You acknowledge and agree that our display of Property Content is not a warranty or guarantee about any or all of the Property Content, including as to the legality or desirability of travel to the Property or any other matters, the confirmation and provision of which is and will remain your sole responsibility.
6. COMPLIANCE WITH LAWS; CONDITION OF PROPERTY .
(a) General Compliance. In addition to the above warranty, you represent, warrant and agree that you will at all times comply with all Laws applicable to the Property, your performance under this Agreement, your rental and sale of the Property, and your business in general. Without limiting your other obligations, you will obtain and maintain all licenses, permits and permissions required by applicable Laws and will keep and maintain the Property in excellent condition and otherwise in accordance with all fire, safety, and health Laws. You further specifically agree to comply with all applicable Laws governing the collection, storage, use and processing of Persona Information and all applicable anti-bribery and/or anti-corruption Laws.
(b) Export Laws; Sanctioned Countries. As part of your compliance obligations, you acknowledge and agree that you will not access the Vacasa Travel Agent Portal Platform, use the Services or cause them to be used or accessed from any country in violation of applicable United States export Laws. In particular, you represent and warrant to use that you are not located in Cuba, Iraq, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods and services or that are otherwise subject to United States trade sanctions. You also represent and warrant that you, your principals, the owner of the Property (if not you) and any other individuals directly or indirectly related to the Property, are not on the United States Treasury Department’s list of Specially Designated Nationals or the United States Commerce Department’s Table of Deny Orders, nor are you or any of the foregoing parties located in or residents of any of the countries on the foregoing lists.
(c) Our Obligation. We will also comply with all Laws applicable to our performance under this Agreement and to our business.
7. RATES, AVAILABILITY AND PARITY.
(a) Rate Parameters. We distribute Rates in accordance with the Rate parameters you indicate via the Vacasa Travel Agent Portal Platform for the applicable Property, including the maximum Commission you are willing to fund for a reservation for the Property, which may cover the total fees owed for the reservation or only a portion of the total fees. .
(b) Taxes. If applicable Law is altered, amended or new Law entered into force such that you may not include Taxes in the Rates, you will (A) promptly, but no later than 5 business days after the entering into force of such Law or amendment, make the required changes to Rates in the PMS; (B) be solely responsible for providing, and provide us with, all current Taxes as part of the Property Content, including all changes and updates to them.
(c) Parity. To the maximum extent permitted by Laws:
(i) Rates; Rate Conditions. You will offer us Rates that (A) for Rates we are not permitted to markup, that are the same or lower than those offered to our competitors, including any on-line or off-line vacation rental property distributor, wholesaler, tour operator (whether receptive or active), on-line or off-line travel agent or similar business, entity or Platform (“Competitors”); (B) for Rates we are permitted to markup but that do not include our Commission, that are the same or lower than those you offer to our Competitors; and (C) for Rates we are permitted to markup that include our Commission, that are the same or lower than those you offer to our Competitors once the Commission is deducted. Also, you will offer us Rates under terms and conditions that are at least as favorable as those you offer directly to Guests or to any of our Competitors. This includes offering Rates that include the same or more amenities as those offered in connection with other rates, Rates with the same or lower Additional Fees and Charges, Rates with cancellation, no-show, name change and other policies that are as least as favorable as others.
(ii) Availability. You will make the number and type of Properties available for booking or distribution via the Vacasa Travel Agent Portal Platform that you make available to our Competitors.
8. GUEST RESERVATIONS, COMPLAINTS, CANCELLATIONS AND OVERBOOKING
(a) Confirmation. Irrespective of the Services provided by us, when a Guest makes a reservation via the Vacasa Travel Agent Portal Platform (including reservations made with Channel Partners), you have the option to receive a booking confirmation through the Vacasa Travel Agent Portal Platform that includes the Guest’s name and address, the name and address of the Property, dates of arrival and departure, and the Sell Rate. If you are receiving Connectivity Services specifically, the applicable Channel Partner may also send you a confirmation in accordance with the terms and conditions of your agreement with it. If you are receiving Channel Management Services specifically, the applicable Channel Partners may also provide the applicable Guest with a confirmation.
(b) Guest Reservations. A Guest Reservation is created when a Guest completes a booking transaction. You must accept a Guest as a contractual party upon the creation of a Guest Reservation and, among other requirements, provide the Property in compliance with the terms of the Property Content displayed when the Guest Reservation was created. This means, among other requirements, that you may not charge Guests any amounts, whether called transaction fees, surcharges (including for use of credit cards), processing fees or otherwise, that are not displayed to the Guest as Additional Fees and Charges at the time the Guest Reservation is concluded. Changes made to Property Content after a Guest Reservation is created will not be binding on the Guest who is already a party to the Guest Reservation. For clarity, we are not a party to any Guest Reservation.
(c) Cancellations. Cancellations must be made by us or our Channel Partners through the Vacasa Travel Agent Portal Platform. You may not cancel any Guest Contracts (i.e. reservations) whether through the Vacasa Travel Agent Portal Platform or otherwise. If a Guest contacts you to cancel a reservation, you will refer the Guest to us or to the Channel Partner with whom the reservation was booked. As indicated above, if a Guest cancels a reservation and a cancellation fee is collected from the Guest, we will still be entitled to Commission. We will not be entitled to Commission on any reservations cancelled for which no such fee is collected. Cancellation fees must be charged only in accordance with the cancellation policy set forth in the applicable Property Content. Please note that Channel Partners may have additional cancellation-related terms and conditions to which you agreed when you registered your Account and selected those Channel Partners.
(d) Overbooking. You will honor all Guest Reservations in accordance with their terms; provided, however, that if you are unable to accommodate Guests at the Property as set forth in the Guest Contract, you will:
(i) Immediately notify us of any Guest you are not able to accommodate;
(ii) Find suitable alternative accommodations reasonably acceptable to the Guest at a Property of equal or better value in the area in which the Property is located at no additional cost to the Guest (i.e. you will pay the difference between the Sell Rate and the rate at the alternative accommodation;
(iii) Provide free private transportation to the alternative accommodation for the Guest and other members of the Guest’s party who are listed in the Guest’s guaranteed booking and free private transportation back to the Property when the space becomes available, and;
(iv) Offer the Guest and the Guest’s party the first available space at the Property that becomes available and complies with the booking terms in the Guest Reservation;
(v) Reimburse Vacasa Travel Agent Portal, Channel Partners and/or the Guest for all reasonable Losses suffered, paid or incurred by the Guest, Channel Partners and/or Vacasa Travel Agent Portal, as applicable, due your failure to honor the Guest Reservation.
(e) Treatment of Guests. You will treat all Guests in the same manner as you would treat customer, guests or patrons who book reservations at a Property through other means. If you provide additional goods or services to other customer, guests or clients who are walked because of overbooking ( e.g. a personal letter of apology, discounted room rate, etc.), you will provide those goods and services to Guests who you are not able to accommodate in addition to the requirements in the preceding section.
(f) Guest Complaints. As between you and us, you will be solely responsible for resolving all Guest complaints about your Property or any associated amenities and services. We will not be required to resolve any such complaints, nor act as an intermediary between you and the Guest in resolving them.
9. GUEST PERSONAL INFORMATION.
(a) Ownership. As among you, us and any Channel Partners who collect Personal Information from Guests, we or the applicable Channel Partners will be considered the owners of all Personal Information collected from Guests via the Vacasa Travel Agent Portal Platform or in connection with a Guest’s stay at your property.
(b) Protection. You and we will each comply with the Vacasa Travel Agent Portal Privacy Policy , which Privacy Policy is incorporated into this Agreement by reference, with regard to any Guest Personal Information collected, stored, modified, or removed by either of us under this Agreement. Without limiting your obligations as a Merchant of Record (as discussed below), you must comply with the Privacy Policy both for any Personal Information you receive from us in the form of Booking Data or otherwise and for any Personal Information you collect from Guests who are staying at the Property. Without limiting the foregoing, you may not market to any Guests
(c) Channel Partner Privacy Policies. As indicated above, Channel Partners may have their own privacy and security requirements and policies to which you are required to agree and, to the extent there is a conflict between such requirements and policies, and our Privacy Policy, you will protect, treat and process all Guest Personal Information in accordance with the most restrictive requirements, terms and policies.
(d) PCI-DSS Compliance. If you are the Merchant of Record for any payment card transaction, or if you otherwise accept and process any payment cards (e.g. for Guest incidentals), you will comply, and cause all your applicable third-party providers to comply with the most current version of the Payment Card Industry Council’s Data Security Standards (“PCI-DSS”) as promulgated by that Council from time to time during the term.
10. COMMISSION, PAYMENTS AND INVOICING.
(a) Commission.
(i) Generally. For rates we are not permitted to mark up, you will owe us an amount equal to the lower of the following two amounts as Commission (A) the maximum Commission indicated in your Account and/or via the Vacasa Travel Agent Portal Platform, less any portion of that Commission to which our Channel Partners are entitled; or (B) the actual Commission we take. For rates we are permitted to mark up, you will owe us an amount equal to the difference between the rate you provide to us, less any built-in commission, and the marked-up rate we distribute to our Channel Partners, as Commission. We and our Channel Partners will be entitled to Commission whether the Guest’s stay is fulfilled or not. Commission will only be taken on the Rate; we will not be entitled to Commission on Additional Fees and Charges or, if Taxes must be provided separately from the Rates, those Taxes.
(ii) Increase. The foregoing notwithstanding, we reserve the right to request an increase our Commission at least once per calendar year in any Renewal Term (as defined below). If you do not agree with the requested increase, you may terminate this Agreement without the requirement to pay an Early Termination Fee if you do so within 30 days after receipt of written notice from us of the increase in Commission. If you do not terminate the Agreement by that time, you will be deemed to have agreed to the requested increase.
(b) All Rates.
(i) Cancellation Fees, No-Shows, Overbooking. As indicated above, we and our Channel Partners will be entitled to the above Commissions on any cancellation fees collected for Guest cancellation(s). You must also pay the full Commission on the booked stay for no-shows, unless you inform us within 2 business days after the Guest’s scheduled arrival, in which case, Commission on any cancellation fees you may collect. If you overbook and are not able to accommodate a Guest, we will be entitled to the full Commission as if the Guest had completed his or her stay.
(ii) Taxes. You will be solely responsible for remitting any Taxes to the proper taxation authorities.
(c) Invoicing.
(i) If you are the Merchant of Record for Property rental transactions, we will invoice you for the total Commission and other amounts owed to us or Channel Partners, depending on the Services you are receiving. Invoices for all amounts owed will be sent within 24 hours after the applicable Guest arrives or is scheduled to arrive at the Property. Invoices may be sent via mail, fax or email to the contact information indicated in the Vacasa Travel Agent Portal Platform. Full payment on all invoices is due within fourteen (14) days after the date of invoice. You may not withhold amounts in dispute and we may charge interest on overdue amounts to the maximum extent permitted by Laws.
(ii) If we are the Merchant of Record for these transactions, we will deduct the total Commission from amounts owed to you by us and the applicable Channel Partners and remit payment to you of the following amounts for each Guest that have been collected, to the extent they are applicable (A) for Rates you indicated could not be marked up, the Sell Rate multiplied by the number of nights of the Guest’s stay; (B) for Rates you indicated could be marked up and which did not include Commission, the Rate you provided, plus applicable Taxes and Additional Fees and Charges multiplied the number of nights of the Guest’s stay; (C) for Rates you indicated could be marked up and which included Commission, the Rate minus Commission plus applicable Taxes and Additional Fees and Charges multiplied by the number of nights of the Guest’s stay; (D) Taxes, if provided separately from the Rate; and (E) any cancellation fees or charges collected. Payment will be processed within 72 hours of the scheduled arrival date of the reservation.
(iii) If the Channel Partner is the Merchant of Record for these transactions, we will deduct the total Commission from amounts owed to you by us and the applicable Channel Partners and remit payment to you of the following amounts for each Guest that have been collected, to the extent they are applicable (A) for Rates you indicated could not be marked up, the Sell Rate multiplied by the number of nights of the Guest’s stay; (B) for Rates you indicated could be marked up and which did not include Commission, the Rate you provided, plus applicable Taxes and Additional Fees and Charges multiplied the number of nights of the Guest’s stay; (C) for Rates you indicated could be marked up and which included Commission, the Rate you provided minus Commission plus applicable Taxes and Additional Fees and Charges multiplied by the number of nights of the Guest’s stay; (D) Taxes, if provided separately from the Rate; and (E) any cancellation fees or charges collected. Payment will be processed within 72 hours of our receipt of funds from the applicable Merchant of Record.
(d) Payment. Payment will be made by you via Direct Debit, unless your bank does not authorize these types of transactions, in which case we will accept payment by wire to the bank and account indicated by us in writing, including via the Vacasa Travel Agent Portal Platform. You will obtain and maintain all necessary authorizations for Direct Debit payment and will, in any case, be responsible for any charges assessed by your bank on either Direct Debit or wire payment.
(e) Additional Terms.
(i) You must make all payments to us in cleared funds, without any deduction, withholding or set-off, including for any Taxes. If you are required to withhold any Taxes, you will pay us any additional amounts necessary so that we receive the full amounts to which we are entitled.
(ii) We may, in our sole discretion, invoice you either in a major currency (e.g. EUR/USD) or your local currency and then convert the relevant final amount in the local currency or a major currency on the basis of the exchange rate on the invoice date (and not on the day of checkout). The exchange rate used shall be the interbank rate (closing rate as per 4PM EST) as used or promulgated by major international financial banks or service companies from time to time as we select. You will pay us in the currency indicated in our invoice.
(iii) In addition to the requirement set forth above that you notify us of any no-show Guests, you must also notify us if a Guest’s stay is shorter than booked. If you do not, you will be required to pay the full Commission calculated using the Guest’s booked, rather than actual, stay.
11. MERCHANT OF RECORD .
(a) Obligations. As a Merchant of Record, you must accept those major payment cards (including MasterCard®, Visa® and American Express®) selected during registration and indicated in your Account for Property bookings. You, and not us or a Channel Partner, will be responsible for the verification of the validity of payment card details, regardless of how they are transmitted to you, including by us or a Channel Partner. Without limiting the foregoing, we will not be responsible for any provisional approval provided by any financial institution to you. You also agree to immediately notify us if a Guest’s payment card is declined or payment otherwise fails.
(b) Funds Hold. If you are not the owner of the Property, you agree not to transfer any funds collected from a Guest to the owner of the Property or, for all Suppliers, to any third-party until, at the earliest, the day after the first day of the Guest’s stay at the Property. For clarity, you will pay us our Commission and any other amounts owed to us or any Channel Partner before paying the Property owner.
12. BOOKS AND RECORDS; AUDIT. You agree to keep all books and records regarding the transactions contemplated by this Agreement in accordance with generally accepted accounting principles, applicable Law and standard industry practice. We may, no more than once per Agreement year, audit and inspect such books and records which you will keep at a reasonably accessible place. You agree to will make them available during normal business hours and at a mutually agreed-upon time. We will bear the costs of any audit and inspection we undertake, unless you have underpaid us (or we have not otherwise received all payments to which we are entitled through no fault of ours) by more than the lesser of 5% or $200, in which case, you will reimburse us for all reasonable and actual costs associated with the audit. Our books and records, including the Vacasa Travel Agent Portal Platform, will be considered conclusive evidence of the existence and your receipt of the reservations made by Guests, as well as conclusive evidence of all amounts owed hereunder, including our Commission, unless you can provide reasonable and credible counter-evidence.
13. INSURANCE. Without limiting any of your obligations in this Agreement, you will obtain and maintain general liability and property insurance, as well as any other types of insurance required or recommended for vacation rental property suppliers, in amounts and of types sufficient to insure all liability assumed by you under this Agreement and otherwise in connection with your rental of the Property. Insurance must be maintained throughout the Term and must be specifically endorsed to include contractual liability and completed operations. All insurance policies must name Vacasa Travel Agent Portal, Inc. and its officers and directors as additional insureds. You will provide us copies of insurance certificates demonstrating compliance with this requirement if we request it.
14. CONFIDENTIALITY . Each party will (a) keep the other’s Confidential Information strictly confidential and will protect it with the same level of care as it protects its own Confidential Information and, in any case, with no less than a reasonable standard of care; and (b) only use the other’s Confidential Information to the extent required to perform its obligations under this Agreement. Neither party will disclose the other’s Confidential Information to any third-party except those employees, officers and contractors (or those of its affiliated or subsidiary companies) who have a need to know such Confidential Information to permit a party to perform under this Agreement. Each party will be as liable for the unauthorized use or disclosure of the other’s Confidential Information by those third-parties to whom it discloses Confidential Information as it would be for its own breach of this Section, except that we will under no circumstances be liable for any such unauthorized use or disclosure by any Channel Partner. It will not be a violation of this section if a party discloses the other’s Confidential Information if required by applicable Law, including a court order or subpoena or similar instrument, provided that the party required to make the disclosure will give the other sufficient prior notice to permit that party to seek to contest or limit the disclosure or seek a protective order or similar instrument, unless such prior notice is prohibited by Law. If prior notice is prohibited, the party required to make the disclosure will notify the other as soon as possible under the circumstances of the requested disclosure and, in particular, if such disclosure includes any Personal Information. Each party is and will remain the sole owner of all right, title and interest in and to its Confidential Information except for the limited permissions to use granted in this section.
15. TERM, TERMINATION AND SUSPENSION.
(a) Term. This Agreement begins on the date you accept it and continues for 1 year, unless earlier terminated as permitted herein (the “Initial Term”). Thereafter, the Agreement will automatically renew for successive 1-year periods (each a “Renewal Term;” all Renewal Terms and the Initial Term, together, the “Term”) unless (i) either party provides the other written notice of its intent not to renew this Agreement at least 30 days before the end of the Initial Term or then-current Renewal Term; or (ii) the Agreement is earlier terminated as permitted herein.
(b) Suspension. We may immediately suspend your access to your Account, the Vacasa Travel Agent Portal Platform and temporarily remove Listings therefrom if you commit a material breach of your obligations under this Agreement. We may, but are not required to, notify you in advance of the suspension. The following will be considered material breaches, but this is not an exclusive list: if you (i) fail to pay any amounts when due; (ii) provide false, misleading, incomplete or inaccurate Property Content; (iii) fail to fulfill any Guest Reservations in accordance with the Property Content displayed at the time of booking; (iv) behave in any inappropriate, illegal or unprofessional manner towards any Guest or our personnel,. It will also be a material breach of this Agreement if we receive (v) a serious or significant Guest complaint about your behavior or the Property; or (vi) a significant number of Guest complaints, whether serious or otherwise
(c) Termination for Cause. We may terminate this Agreement if you commit a material breach of your obligations hereunder and, if curable, fail to cure it within five business days after the later of (i) receipt of written notice from us of the material breach; or (ii) suspension under sub-section (b). You may terminate this Agreement if we commit a material breach of our obligations hereunder and fail to cure such breach within 30 days after receipt of written notice from you thereof.
(d) Termination for Convenience. Either party may terminate this Agreement “for convenience”—i.e. for any reason or for no reason—upon at least 30 days’ prior written notice to the other; provided, however, that if you terminate the Agreement under this section, you will pay us an early termination fee, as liquidated damages representing a fair assessment of the Losses we would incur as a result of your early termination and not as a penalty, equal to the product of the average number of Properties on the Vacasa Travel Agent Portal Platform during the thirty (30) days prior to our receipt of your written notice of termination and one hundred US dollars ($100 USD) minus all Commissions paid to us by you at the time of your termination (“Early Termination Fee”). If the resulting Early Termination Fee is negative, then no Early Termination Fee is due.
(e) Effect of Termination or Expiration. Upon termination or expiration of this Agreement for any reason, all rights and licenses will automatically terminate. You will honor all Guest Reservations booked up to the effective date of termination. Each party will, at the owning party’s option, return or destroy any of the other’s Confidential Information in that party’s possession, except that each party may retain copies of materials containing the other’s Confidential Information to the extent required to comply with applicable Laws or a party’s own recordkeeping policies and procedures. Sections 2(f), 5(h), 9, 12, 14, 15(e), 16, 17, 18, 19 and 20(b) – 20(e) will survive termination or expiration of this Agreement, as well as all your obligations with regard to Guest Reservations if any Guest Reservations are booked but not fulfilled before the effective date of termination.
16. DISCLAIMER OF WARRANTIES; ASSUMPTION OF RISK.
(a) Disclaimer of Warranties. We do not make, and hereby disclaim,any and all representations or warranties, whether express or implied, as to any of the subject matter of this Agreement, including, without limitation, as to the Vacasa Travel Agent Portal Platform, the Services, our Channel Partners and their Platforms. We specifically disclaim any warranties of non-infringement, merchantability, fitness for a particular purpose or accuracy and any warranties that access to the Vacasa Travel Agent Portal Platform will be uninterrupted or error free, that any defects or technical issues will be corrected or that the Vacasa Travel Agent Portal Platform is free of viruses, malware or similarly harmful code .
(b) Assumption of Risk. We are providing the Vacasa Travel Agent Portal Platform and the Services “as-is” including connections to Channel Partners, as applicable. Without limiting our obligations to comply with our Privacy Policy, you agree toassume all risk associated with your participation under this Agreement. You specifically acknowledge and agree thattransmission of information over the Internet is inherently insecure and not confidential and thatwe do not guarantee your transmission will not be intercepted, hacked or decrypted. You further acknowledge and agree thatwe do not guarantee the accuracy of any information or content on any third-party Platform, including our Channel Partners.
17. INDEMNIFICATION.
(a) By You. You will indemnify, defend and hold harmless us, our affiliates, our members and owners, and their respective officers, directors, employees, contractors, successors, assigns, agents and representatives (“Vacasa Travel Agent Portal Indemnitees”) from and against any Claims brought or asserted against any of them by a third-party, including any Guest or Channel Partner, and any Losses incurred by any of them as a result of such third-party Claims to the extent arising out of or relating to (i) your breach of this Agreement, including your failure to comply with applicable Laws or pay amounts when due, and the provision of inaccurate, infringing or misleading Property Content; (ii) the fulfillment (or your failure to fulfill) any Guest Reservations; (iii) any Claims or Losses, death or bodily injury asserted, incurred or suffered by a Guest or other third-party while at a Property, including as a result of your breach of a Guest Reservation; (iv) any Taxes that a governmental authority determines are owed on the difference between the Rate and Sell Rate that we retain as Commission, if you provide us Rates that we may mark up in this manner; and (v) your acts or omissions under any contract, agreement or arrangement with Channel Partners, including failure to comply with all of the Channel Partner’s applicable terms and conditions.
(b) By Us. We will indemnify, defend and hold you , your affiliates, members, owners, and their respective officers, directors, employees, contractors, successors, assigns, agents and representatives harmless from and against any Claims brought or asserted against any of them by a third-party and any Losses incurred by any of them as a result of such third-party Claims to the extent arising out of or relating to infringement of any Intellectual Property Right by the Vacasa Travel Agent Portal Platform when used by you as permitted in this Agreement.
(c) Indemnification Procedure. A party seeking indemnification from the other will (i) promptly notify the other in writing of the Claim; (ii) reasonably cooperate with the indemnifying party in resolution of the Claim, at the indemnifying party’s expense. In addition, the indemnifying party will have sole control over the defense and settlement of any Claim, except that it may not enter into any final settlement agreement or consent to the entry of any final judgment without the indemnified party’s prior written consent (which will not unreasonably be withheld, delayed or conditioned). In addition, the indemnified party’s failure to comply with its obligations under (i) and (ii) of this section will only excuse the indemnifying party from its indemnification obligations to the extent it is prejudiced by the delay.
18. LIMITATION OF LIABILITY. Excluding our indemnification obligations set forth above, under no circumstances and for no Claims will we, the Vacasa Travel Agent Portal Indemnitees, or any Channel Partner be liable to you for any consequential, special, punitive, statutory or other indirect damages , including, without limitation, lost profits, loss of revenue or lost business opportunities regardless of the theory under which such damages are sought, including our negligence, and even if those parties were aware of the likelihood of such damages. This limitation extends, without limitation, to any such damages arising out of or relating to your access and use of the Vacasa Travel Agent Portal Platform or our provision of Services. In addition, and excluding our indemnification obligations set forth above, you specifically acknowledge and agree that the Vacasa Travel Agent Portal Indemnitees’ total liability under this Agreement will not exceed the higher of (a) Commission paid by you to us in thesix months immediately preceding the events giving rise to the applicable Claim; or (b) $5,000 USD.
19. GOVERNING LAW, JURISDICTION AND VENUE. This Agreement will be interpreted in accordance with the Laws of the State of California, United States of America, excluding any Laws requiring the application of other Laws. Any disputes arising between you and us out of this Agreement will be heard exclusively in the federal and/or state courts of the State of California and you consent to the exclusive jurisdiction of such courts. Venue for any such disputes will be in the courts of competent jurisdiction located in Orange County, California. The foregoing notwithstanding, we may seek any injunctive or emergency equitable relief to which we may be entitled in the jurisdiction in which you are located, if we choose.
20. MISCELLANEOUS TERMS AND CONDITIONS.
(a) Assignment. Neither party may assign, transfer, or encumber any of its rights and/or the obligations under this Agreement without the prior written consent of the other party, provided that we may assign, transfer, encumber any of our rights and/or the obligations under this Agreement (in whole or in part or from time to time) to an affiliated company without your prior written consent.
(b) Notices. All notices and communications must be in English, in writing, and sent by facsimile, email or nationally recognized overnight air courier to the applicable facsimile number or address set out in the Agreement.
(c) Entire Agreement. This Agreement constitutes the entire agreement and understanding between you and us with respect to its subject matter and replaces and supersedes all prior agreements, arrangements, offers, undertakings or statements regarding such subject matter, whether written or verbal. Except as otherwise set forth herein, this Agreement may only be amended by a written document signed by both you and us.
(d) Severability. If any provision of this Agreement is or becomes invalid or non-binding, it will have no effect on the remainder of the provisions. The parties will replace the invalid or non-binding provision by provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement.
(e) Controlling Language. The original English version of this Agreement may have been translated into other languages. The translated version of the Agreement is a courtesy only; the official and controlling language of this Agreement is English and the English-language version will govern and control over any inconsistent or ambiguous terms in any translated version.
(f) Changes to Terms. We may modify this Agreement at any time and, unless such modifications are material, without notice to you. We recommend that you periodically review the General Terms or any documents referenced herein via the Vacasa Travel Agent Portal Platform to see if changes have been made. However, we will provide you notice, including notice via email or the Vacasa Travel Agent Portal Platform, of any material changes we make to the Agreement. You must indicate your objection to these changes in writing to us within 30 days after our provision of notice or the modifications will be deemed accepted by you and the Agreement accordingly amended. We may, but are not required to, further amend the Agreement to address your objections; provided, however, that you may terminate this Agreement without the requirement to pay an Early Termination Fee if we do not do so.
Effective May 25, 2018
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.
We are a cloud-based B2B software platform that enables vacation rental owners and managers to
generate more online bookings and reduce their cost of operations through our suite of technology
solutions and services.
Our services include:
If you have any questions about this Privacy Policy, you can contact us at support@bookingpal.com.
When you create a BookingPal Account, you provide us with personal information that includes your name, email address, postal address, phone number, and a password. You can also choose to add a bank account, or other payment information, to your account.
We also collect the content you create and transfer to our platform from your Property Management Software (PMS) platform or upload directly into our platform, as well as the content you receive when using our services. This includes things like property content information (e.g. photos, descriptions) and rates & availability calendars, or guest information such as name, email, phone number, and credit card information.
We collect information about your activity in our platform. We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs.
We use the information we collect from all our services for the following purposes:
Provide our services
We use your information to deliver our services, like distributing your property content to online booking sites, or processing reservations and payments.
Maintain & improve our services
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services — for example, improving the performance of our connections to channel partners.
Develop new services
We use the information we collect in existing services to help us develop new ones. For example, analyzing the quality of the content you provide to us has led to the development of our myOptimize report, which highlights how to improve your listing quality and drive more bookings.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification to let you know about upcoming changes or improvements to our services. And if you contact BookingPal, we’ll keep a record of your request to help solve any issues you might be facing.
Protect BookingPal, our customers, and the guests
We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm BookingPal, our users, or guests.
We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.
This section describes key controls for managing your privacy across our services.
Go to the BookingPal Online Portal
Your personal information
Manage your contact information, such as your name, email, phone number, and bank information.
Your property content information
Manage the property content information, such as photos, descriptions, and amenities.
or
Go to the Property Management Software (PMS)
Manage the property content information, such as photos, descriptions, rates & availability calendars.
Remember, when you share information with BookingPal, your property content information will become accessible through online booking sites.
We do not share your personal information with companies, organizations, or individuals outside of BookingPal except in the following cases:
With your consent
We’ll share personal information outside of BookingPal when we have your consent. For example, if you use BookingPal to schedule cleaning services for your property, we’ll get your permission before sharing your address with that service. We’ll ask for your explicit consent to share any sensitive personal information.
For external processing
We provide personal information to our trusted business partners or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help us with customer support.
For legal reasons
We will share personal information outside of BookingPal if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
We may share non-personally identifiable information publicly and with our partners — like online booking websites or technology development partners. For example, we share information with our partners to show booking trends in the vacation rental market.
If BookingPal is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
The BookingPal platform is built with strong security features that continuously protect your information.
The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We work hard to protect you and BookingPal from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
To delete your information, you can (via the BookingPal online portal):
In some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes.
We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.
Data transfers
We maintain servers around the United States and your information may be processed on servers located
outside of the country where you live. Data protection laws vary among countries, with some providing
more protection than others. Regardless of where your information is processed, we apply the same
protections described in this policy.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.
Changes to this policy
We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy
Policy without your explicit consent. We always indicate the date the last changes were published, and we
offer access to archived versions for your review. If changes are significant, we’ll provide a more
prominent notice (including, for certain services, email notification of Privacy Policy changes).
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